Welcome to the Halloween Costumes Store FAQ page! We’re here to help you with any questions about our spooktacular costumes, delivery, payments, and more. Whether you’re dressing up for Halloween, a themed party, or cosplay, we’ve got you covered. Below, you’ll find answers to common queries to make your shopping experience seamless and fun.
Product Questions
What types of costumes do you offer?
We specialise in a wide range of costumes to suit every theme! Our collection includes Catherine Malandrino designs, Mens Costumes, Pirates Costumes, Renaissance & Medieval outfits, Scary Costumes, and School Girl Costumes. Whether you’re going for a historical look or something frightfully fun, we have options for all ages and preferences.
Are your costumes high-quality and durable?
Absolutely! We source costumes that are designed for durability and comfort, so you can enjoy your event without worries. From intricate Renaissance details to spooky Scary Costumes, each item is crafted to help you create unforgettable memories.
Do you have costumes for specific events like cosplay or parties?
Yes! Our costumes are perfect for various occasions, including Halloween nights, themed parties, cosplay events, and more. Browse categories like Pirates Costumes or School Girl Costumes to find the perfect fit for your next adventure.
Delivery and Shipping
What are your shipping options and costs?
We offer two convenient shipping methods to fit your needs and budget:
- Standard Shipping: Costs $12.95 and delivers via DHL or FedEx in 10-15 days after shipment. Ideal for faster delivery with tracking.
- Free Shipping: Available for orders over $50, using EMS, with delivery in 15-25 days after shipment. A great way to save on popular items like Pirates Costumes or School Girl Costumes!
Do you ship to my location?
We ship globally but currently exclude Asia and select remote areas due to logistical constraints. If you’re unsure about your location, contact our support team at [email protected] for assistance.
How can I track my order?
For Standard Shipping, we provide tracking details via email after shipment. You can monitor your package every step of the way. Free Shipping orders may have limited tracking, but we’ll keep you updated via email.
Returns and Exchanges
What is your return policy?
We accept returns within 15 days of receiving your item. Please ensure the costume is unused and in its original packaging. Contact us at [email protected] to initiate a return, and we’ll guide you through the process.
Can I exchange a costume for a different size or style?
Yes, exchanges are possible within the 15-day return window, subject to availability. Reach out to our customer service team, and we’ll help you find the perfect alternative.
Payment and Account
What payment methods do you accept?
We accept secure payments via Visa, MasterCard, JCB, and PayPal. Your transaction is safe and encrypted for peace of mind.
Do I need to create an account to place an order?
No, you can checkout as a guest! However, creating an account allows you to track orders faster and receive updates on new costumes and promotions.
What should I do if I have issues with my payment?
If you encounter any payment problems, first ensure your card or PayPal account is valid. For further assistance, email us at [email protected], and we’ll resolve it promptly.
General Inquiries
How do I contact customer service?
You can reach our friendly support team at [email protected] for any questions about orders, products, or delivery. We’re here to help you have a spooktacular experience!
What makes Halloween Costumes Store unique?
As your ultimate destination for costumes, we combine affordable prices, global reach (excluding Asia and remote areas), and a focus on themes like Scary Costumes and Renaissance outfits. Our goal is to bring the magic of transformation right to your doorstep with reliable delivery and excellent service.
Need More Help? Don’t hesitate to contact us at [email protected]. We’re always happy to assist!