Making Your Costume Experience Spooktacularly Satisfying!

Shipping Information

At Halloween Costumes Store, we understand that timing is everything when it comes to your costume needs. Whether you’re preparing for Halloween, a themed party, or just expressing your creative side, we’ve got your shipping covered!

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. During peak seasons (especially September-October), please allow up to 3 business days for order processing.

Shipping Methods & Timeframes

Shipping Method Cost Delivery Time Carrier
Standard Shipping $12.95 10-15 business days after shipping DHL or FedEx
Free Shipping FREE (orders over $50) 15-25 business days after shipping EMS

International Shipping Note: We ship globally except to Asia and select remote areas. Customs fees and import duties are the responsibility of the customer and are not included in shipping costs.

Returns & Exchanges

We want you to be absolutely thrilled with your costume purchase. Our return policy is designed to ensure your complete satisfaction while maintaining the quality of our products for all customers.

Our Return Policy at a Glance

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, and in original packaging with tags attached
  • Refund Method: Original payment method
  • Processing Time: 5-7 business days after we receive your return

Step-by-Step Return Process

Step 1: Initiate Your Return

Contact our customer service team within 15 days of receiving your order. You can reach us at [email protected] with your order number and reason for return.

Step 2: Complete the Return Form

Fill out the return form below and include it with your package. This helps us process your return quickly and efficiently.

Step 3: Package Your Items

Securely package the items in their original condition with all tags attached. Include the original packing slip or invoice.

Step 4: Ship Your Return

Send your return package to:

Halloween Costumes Store – Returns
70 Round Drive
CAMERON PARK, AU 2285
Australia

Note: Return shipping costs are the responsibility of the customer unless the return is due to our error.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Halloween Costumes Store Team,

I would like to request a return for my recent order. Below are the details:

  • Order Number: [Your Order Number]
  • Order Date: [Date of Order]
  • Items to Return: [List items with sizes/colors]
  • Reason for Return: [Please specify: Wrong Size, Changed Mind, Defective Item, etc.]
  • Preferred Resolution: [Refund / Exchange for (specify item)]
  • Customer Name: [Your Full Name]
  • Email Address: [Your Email Address]

I confirm that the items are in original condition with tags attached and have not been worn.

Thank you for your assistance,[Your Name]

Refund Information

Once we receive and inspect your returned items:

  • Refunds will be processed to your original payment method
  • Please allow 5-7 business days for the refund to appear in your account
  • Shipping charges are non-refundable unless the return is due to our error
  • You will receive an email confirmation once your refund has been processed

Exchange Process

Prefer a different size or style? We’re happy to help!

  • Exchanges are subject to product availability
  • Follow the same return process above, indicating you’d like an exchange
  • We’ll ship your replacement item once we receive your return
  • For size exchanges on popular items like Pirates Costumes or School Girl Costumes, we recommend placing a new order to ensure availability

Important Exceptions – Non-Returnable Items

Due to the nature of our products and to ensure quality for all customers, we cannot accept returns on:

  • Customized or altered costumes
  • Opened makeup or costume accessories that affect hygiene
  • Costumes that show signs of wear or have been used for events
  • Final sale items (clearly marked during purchase)

International Returns

For our international customers (serving globally except Asia and select remote areas):

  • Return shipping costs are the customer’s responsibility
  • Please include all customs documentation for smooth processing
  • Refunds will be processed in your original currency
  • Allow additional time for international shipping and processing

Need Help?

Our friendly customer service team is here to make your return experience as magical as finding the perfect costume!

Contact Our Support Team:

  • Email: [email protected]
  • Response Time: Within 24-48 hours
  • Store Address: 70 Round Drive, CAMERON PARK, AU 2285

Thank you for choosing Halloween Costumes Store for your magical transformation needs! We’re committed to ensuring your complete satisfaction with every purchase.