Welcome to Halloween Costumes Store! We’re thrilled to help you create magical transformations for every occasion. These Terms and Conditions outline the rules and guidelines for using our website and purchasing our products. By accessing spookcostumes.com and making a purchase, you agree to these terms.
1. Website Usage and Access
Our website is designed to provide a spooktacular shopping experience for costume enthusiasts worldwide. You may browse and shop on our site provided you are:
- At least 18 years old, or shopping with parental/guardian supervision
- Residing in a region we serve (excluding Asia and select remote areas)
- Using the site for legitimate personal shopping purposes
2. Products and Services
Costume Collection
We specialize in high-quality costumes including:
- Catherine Malandrino: Designer costume collections
- Mens Costumes: Extensive range for gentlemen
- Pirates Costumes: Adventure-ready pirate attire
- Renaissance & Medieval: Historical and fantasy costumes
- Scary Costumes: Frightening and horror-themed outfits
- School Girl Costume: Popular themed costumes
Product Information
We strive to provide accurate product descriptions, images, and sizing information. However, please note:
- Colors may vary slightly due to monitor settings
- Sizing charts are provided as guidelines
- Some accessories may be sold separately
3. Ordering and Payment
Placing Orders
When you place an order, you’re making an offer to purchase that we may accept or decline. Order confirmation does not constitute acceptance.
Payment Methods
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Order Processing
- Orders processed within 1-2 business days after payment confirmation
- Peak season (September-October): up to 3 business days processing
- We’ll notify you if we cannot fulfill your order
4. Shipping and Delivery
Shipping Methods
- Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
- Free Shipping: Orders over $50 via EMS (15-25 business days after shipping)
International Shipping
We ship globally except to Asia and select remote areas. Important notes:
- Customs fees and import duties are customer’s responsibility
- Shipping times are estimates, not guarantees
- Tracking information provided when available
5. Returns and Exchanges
Return Policy
- Return Window: 15 days from delivery date
- Condition: Items must be unworn, unwashed, in original packaging with tags attached
- Refund Processing: 5-7 business days after we receive returns
- Shipping Charges: Non-refundable unless return is due to our error
Non-Returnable Items
To ensure quality and hygiene, we cannot accept returns on:
- Customized or altered costumes
- Opened makeup or costume accessories
- Costumes showing signs of wear or use
- Final sale items (clearly marked during purchase)
Exchange Process
Exchanges are subject to availability. For popular items, we recommend placing a new order to ensure availability.
6. Intellectual Property
All content on spookcostumes.com, including:
- Website design and layout
- Product descriptions and images
- Brand names and logos
- Written content and graphics
are property of Halloween Costumes Store and protected by copyright laws. You may not reproduce, distribute, or use our content without written permission.
7. Customer Responsibilities
As our valued customer, we ask that you:
- Provide accurate personal and payment information
- Use the website for lawful purposes only
- Respect our intellectual property rights
- Understand that costumes are for entertainment purposes
- Check local laws regarding costume usage in public spaces
- Contact us promptly with any concerns or issues
8. Limitation of Liability
Halloween Costumes Store strives to provide excellent service, but our liability is limited as follows:
- We’re not liable for delays beyond our reasonable control
- Maximum liability is limited to the purchase price of your order
- We’re not responsible for indirect or consequential damages
- Costumes should be used appropriately and safely
- We recommend testing makeup and materials for allergies
9. Privacy and Data Protection
We respect your privacy and handle your personal information carefully. Our Privacy Policy (available on our website) explains how we collect, use, and protect your data.
10. Changes to Terms
We may update these Terms and Conditions periodically. Continued use of our website after changes constitutes acceptance of the modified terms.
Need Help? Contact Our Friendly Team!
We’re here to make your costume experience magical!
Email: [email protected]
Response Time: Within 24-48 hours
Store Address: 70 Round Drive, CAMERON PARK, AU 2285 Australia